Customer Testimonials
I am extremely disappointed with my recent service experience at Schumacher INFINITI. I was charged $350 for a vehicle inspection that was clearly never performed, along with an additional $100 for an oil change on a car that was already totaled.
Instead of actually inspecting the vehicle, the service department gave me a blanket statement blaming the sunroof and sunroof clips a repair I had already paid their dealership to fix less than two years ago. Meanwhile, the interior and trunk of the vehicle were completely flooded, yet they made zero effort to dry out the inside or properly assess the water ... Read More Google - Nov 13, 2026
Tim Zafros was excellent. I came in without an appointment in need of a new battery. My family and I were in town for a golf tournament and needed to travel 100+ miles across Alligator Alley back home to the west coast of FL, but the battery needed jumping multiple times at our hotel. Tim was able to accommodate my visit into his busy schedule and do what was needed to replace my battery under warranty. Thanks to Tim and his team we made it back home safely and the car started the next morning when my wife had to take ... Read More Google - Nov 6, 2026
Clear cut communications! No games, no back n forth. it was all about what I needed to move forward with my deal . what an amazing customer experience... Thank you!
Danny is Simply the best Service Advisor A-tt Ricky is Simply the best mechanic A-tt
Marc was excellent in his customer service skills
My experience at INFINITI Of Palm Beaches was fantastic. From the initial meeting with the salesman, Nick to finalizing the deal with the general manager and completing the financial paperwork with the financial manager, was seamless and pleasant. They treated me very well and I would recommend INFINITI Of Palm Beaches to my friends and family.
Everything went perfect 👌
Danny is always amazing and professional has everything taking care of in a timely manner and makes sure anything necessary is taking care of.
The car is finally fixed!!! Computer issues
Alejandro Serrano was great, he was helpful and made everything simple and easy
Leaving a 5 star review specifically for Tomiko in the service and parts department. She went out of her way to help with both of our cars on a small but potentially big issue. No waiting, no back and forth. Just in and done. She’s friendly, helpful, fun and a pleasure to deal with
Highly recommend this Dealer for it's professional staff and showroom. Alex (Alejandro) was very knowledable about the newly released 2027 vehicles and their stock on hand. He respected our preferences and cost-consiousness and eventually led us to the perfect vehicvle for us! His manager Robert was very personable and engaged in our sale. Manny helped with the formalities of financing and was equally professional and personable. All-around a great experience. We are glad we decided to visit the showroom!
Marc is Great. He's been my advisor from the start.
My lease was up for my Lexus and my needs of car had completely changed since I got my Lexus. We knew it was time to find a bigger car. I had done business with Lexus for a decade so I hadn’t driven anything else in a very long time. So the search began for the nicest vehicle with three rows or a fun vehicle with two. We drove everything!! We also priced out many different comparable vehicles. In the end we decided on a 2027 beautiful white qx60 autograph edition and couldn’t be happier with how the entire ... Read More Google - Sep 12, 2026
Highly recommended INFINITI of the Palm Beaches! We have had experience with other INFINITI dealerships and this is by far the best experience we’ve ever had. The staff was kind, friendly, helpful and took the time to meet our needs. Definitively looking forward to going back for future needs.
Danny is great
Alejandro my seller was great. He was professional, informative and not pushy, making me feel confident about my choices. He worked and got me everything I wanted and some for the price i was comfortable with.
If Marc Conte Jr. Isn't made service manager I will revolt! Brought my vehicle in for service and he went above and beyond any service advisor I have ever met. Punctual, informative, and just an all around great guy. Kept me updated on the status of my vehicle periodically and took the time to explain everything my car needed without the normal pressure you get from an advisor and it was quite a relief. Marc is the best and I hope I never have to have my car serviced here without him helping me out. 1000 out of 10 starts if ... Read More Google - Aug 22, 2026
Very disappointed with the post-sale experience. I had a good experience with the vehicle and the sales team, but the financing process was frustrating, and the lack of follow-up afterward was even more disappointing. I’ve made multiple attempts to have finance products canceled and have reached out to both the sales team and management, but still haven’t received a response. After making a major purchase, I expected much better communication and customer service. Unfortunately, the post-sale experience significantly changed my overall impression of the dealership.
This was my first service with INFINITI of the Palm Beaches. Danny my advisor was outstanding, great communication, very informed and helpful. The work was done perfectly!
I had an excellent experience at INFINITI of the Palm Beaches and highly recommend the entire team!
Alex, our salesperson, was absolutely fantastic. He was professional, knowledgeable, patient, and made the entire process feel comfortable and stress-free. He went above and beyond to make sure we were taken care of.
Erika, the sales manager, was incredibly communicative throughout the process. She was responsive, transparent, and willing to find flexible solutions that worked for us. It was clear that she genuinely cared about making the experience a positive one.
And Manny, the finance manager, was exceptional. He truly goes above and ... Read More Google - Aug 14, 2026
Andre was a pleasure to deal with. He was very responsive with all the questions that I had regarding the vehicle. Will definitely do business with Andre again in the future.
Danny is the very Best No questions Great job 👍🏽👏🏽👍🏽
Thank you for the quick service.
Wonderful service.
Nice car ! Good lease price
Danny is the best service manager I’ve ever worked with. So much so we have 3 Infiniti’s because I trust bringing them to him. Always a great experience!
Took my car in for service today and received excellent service from Danny and the petite blond lady (I believe her name was Mary). They were both so welcoming and Danny helped us get to the outlet mall to do some shopping while the car was being serviced. Even though there is an INFINITI dealer closer to home, I will always drive to Palm Beach as their service is impeccable. It’s worth the drive. Thank you INFINITI of Palm Beach!
Amazing dealership, I came today without an appointment and I was welcomed by Obi from sales department to help me find a vehicle before my lease ends, and he did just that. Thank you Sawgrass INFINITI, Obi, & Mo.
My service advisor Marc was very good and helpful. I had a flat tire and he was able to get me in right away and get the tire patched. Thank you Marc
Outstanding performance.Highly recommend buying there. Great deals,real deals and always keep their word
It's refreshing to work with a person who genuinely cares about their customers. Danny, my Service Advisor went above and beyond to make sure everything was handled professionally and efficiently; He made me feel like a valued customer while answering all of my questions. Thank you for making the experience of replacing my engine smooth and stress free. I highly recommend INFINITI of the Palm Beaches, but especially Danny.
Its always easy there.
Danny and his team are the best! Super trustworthy and professional! Super thankful for the work they, and INFINITI did! 🙂
I recently took my car in for regular maintenance. Alaijah was great and the service was quick and fast.
Had a great experience with Andre! Looking forward to enjoying my new car 🙂
Although I originally purchased my vehicle from Carvana in 2018, I have been taking it to INFINITI of the Palm Beaches for service for the past 8 years and my service advisor, Danny Solorzano, has been there for me the entire time. He is easy to contact and is always responsive, he is incredibly knowledgeable and answers my questions in a way that I (as a lay person) can understand. I feel comfortable with him and trust him to help me take the best care of my car. I have never felt like he was trying to sell me something I didn'... Read More Google - Jun 7, 2026
Great experience. Great service. Danny is a true professional and was a pleasure to work with.
Andre did not show up for my appointment on Friday morning and they did not have any seasoned sales reps to help in his place. I went & bought at the Coconut Creek location the same day…
Sales person their was exceptional. go see him, made the leasing process super easy. They beat all the INFINITI dealers in the area
They really go above and beyond to make you feel comfortable. They also wash your car after the service very well. Austin was Exeeptional....
Stay Away! I bought a brand new 2025 QX60 in June 2025. Within a few weeks, I was scheduling what would be the 1st of NUMEROUS service visits for a loose bumper. My vehicle has been to their service center, the service center in Stuart, as well as a collision center over the last 11 months. Corporate was contacted as this is clearly a defect. However, I was advised by my case manager that service told them it was a "cosmetic defect". I'm not sure how a loose bumper can be deemed a cosmetic defect, but I digress. My last ... Read More Google - May 15, 2026
I was taken care of at the dealership by Mark and Tamayo and they were absolutely wonderful and so helpful and got my car straightened out highly recommend them. They get a 10 star rating both of them.
Leased 3 cars and bought 1 car from them! NEVER again! As soon as I wanted to switch brands because their car lineup is terrible and their service department is even worse and I had enough, I dropped my last lease off at the dealership with the car in pretty good shape except for a plastic cover that goes on the bumper where fog lights would be happened to literally fall off without ANY impact to the vehicle! I had the piece, took photos and videos showing it was intact with none of the snaps damaged or broken off and they said ... Read More Google - May 6, 2026
Marc Conte provided great customer service. My vehicle was fixed in the timeframe he communicated and we were on our way!
Danny is a pleasure to work with, we trust him with servicing our two vehicles.
Have been coming to INFINITI of the Palm Beaches for over seven years now. Been working with our Service Manager, Danny Solarzano, for the entire time we have been coming to this service center. Danny is the very best at what he does. He has great integrity, is trustworthy, honest, sincere and always is looking out for our best interests. He is pleasure to work with and is such a great representative for your dealership!
Bought my car at Schumacher INFINITI, and love it! Wish I felt the same way about their Service Dept. Lack of competitive pricing, No service specials, No coupons—the lead-in banner for $150 off tires? *Expired August 31, 2025* It’s April 3, 2026. Clearly there’s no interest in post-warranty service loyalty. Guess I’m better off looking to Nissan for specials and pricing, parent company—same parts.
Horrible service center. INFINITI consumer affairs has been trying to contact for a month and a half and they do not respond. Horrible customer service. I do not recommend anyone go to them I have a 2021 INFINITI with 22000 miles and the trunk is falling off. I’m sorry I bought this car Be warned
I went for service for my car and they charged a fee on top of their high price. Sawgrass infinity never charges extra. Also they did not even wash the car. I paid almost $700 for service and the car was returned in the same condition. Shame on you! You never sent me the review , I see why you have high reviews, you send them only to satisfied customers.
The service department serviced my car in a timely manner and my service advisor was courteous and made sure everything that was needed for the mileage on my car was taken care of. I would Definitely recommend using this service center
Danny, my service writer, is truly a professional . Always keeping me informed as to the status of my service, Danny gives me confidence that the work is done right the first time.
Great service experience from beginning to end. Quality workmanship and knowledgeable customer service rep. Would recommend this dealership to anyone
I had a great experience! I would recommend them to anyone and everyone! A definite 5 star service!
I have gotten at least 5 INFINITI at this location since they opened their doors.
Dany Solorzano the service rep We have been a loyal customer with INFINITI for over 20yrs owner of two INFINITI cars. We have excellent service with Danny also with his mechanic. Danny's attention to us is exceptional to our needs which is one of the best Infinti service in our time with INFINITI. Thank you very much Danny
Top notch service! I couldn’t be more happy with the service I received at INFINITI of the Palm Beach Beaches a special shout out to Alaijah and Jonathan world class execution! Communication was above my expectations. The team in the Detail Department went above and beyond. I can’t recommend the service department enough, if you’re in need of getting your car serviced or Detailed don’t hesitate to go to Schumacher INFINITI of the Palm Beaches.
Scam artists I had to come back and write this . They will lie about calling your warranty and threaten they’ll take your car from you when they don’t want to do the work cause it’s on the lot too long. The guy told me he called and emailed my warranty company for me to call the company and have them tell me INFINITI never reached out about my vehicle . Took me saying I was having a tow truck come to pull my car off the lot for them to do the work and get me moving along. ... Read More Google - Dec 12, 2025
Very bad service no one is willing to help on the their jobs, at palm beach infinity.
Alfonso was amazing to work with, great at answering my questions and terrific with communication. If I ever buy a truck again I will be going back to the same place again.
Andre Samson was great to work with. He was very helpful, patient and attentive to our questions and concerns.
I have always had a great experience working with Alaijah and the Mechanics at INFINITI of the Palm Beaches..
Everyone I came in contact with was very cordial and very professional. They performed my service within the expected time. I feel very comfortable dealing with Schumacher.
Danny in service is always proactive, professional and genuinely cares for his customers, I’ve never encountered a more knowledgeable and accommodating service professional. He is an amazing asset to INFINITI! In fact although I bought my INFINITI from the Stuart dealership, I changed to Palm Beach because the Stuart dealership was filled with incompetent and unethical service department and had enough of their constant failures.
I gave INFINITI of the Palm beaches a try, and am so glad I did! Without Danny, I don’t know what I would have done. His prompt responses and guidance are so appreciated, ... Read More DealerRater - Nov 3, 2025
Everything was excellent! From my service advisor, Marc, to tire pricing dealer comped Lyft ride back and forth to my house, all excellent. Don't always get a chance to be impressed with a car dealership but I would highly recommend Schumacher of Palm Beaches!
My sales person was Floyd Burwell. I’m very satisfied working with him. Definitively I recommend Schumaker and Floyd.
Very attentive and easy to work with. Stayed within my budget to get the deal done. Didn’t make me wait too long when I arrived to sign documents and pickup the car.
Andre was outstanding to work with at INFINITI of the Palm Beaches. I would highly recommend working with him. His followup and commitment to help you get the car you want at the best price will have me coming back to him every time. Thank you Andre for making everything run so smoothly .
I’ve been bring my INFINITI car here for 8 years now and Danny is by far the best service advisor I’ve been to. He’s very knowledgeable about what services I need and very thorough in explaining exactly what is being done to my car. Also, he sends pictures and videos of the services. INFINITI of the beaches is my go to as long as he’s there!
This car lot is without question one of the worst and most unethical businesses in all of South Florida. My buddy trusted them with his car for service, and it was stolen right off their property. Instead of taking responsibility for their negligence, the director had the audacity to tell him to just “file through insurance.” That is not only unprofessional, it’s disgraceful. When you leave your car at a dealership or service center, you expect it to be safe. Their complete lack of accountability shows they don’t care about their customers, their reputation, or doing the right ... Read More Google - Sep 23, 2025
Well what can I say, Adam is amazing, we purchased two cars from Adam and he was always very helpful. When we decided to get a Subaru, he helped set us up with the best salesman over at the Subaru dealer as well! We bought 2 Q50S one was a hybrid, the other a ICE. Loved them both. And another thing, I thought I would never purchase tires at a dealership due to price, these guys provided great pricing for tire service as well! Highly recommend Schumacher and Adam K!
I highly recommend going to any other INFINITI within a 50 mile radius. I have brought my car to them for the same issue over five times now (my door locks stop working). They have claimed to “fix” the issue every time with the same problem reoccurring over and over again. They are unable to come up with a permanent resolution to fix both my driver and passenger door locks, which are known on Infiniti’s to be trash. Now since I’m not under warranty they claim that I have to pay out of pocket even though I have continuously ... Read More Google - Sep 19, 2025
This is my third new Infinity purchase. Andre Samson was my sales agent. He was very enjoyable to work with and very experienced with all details of all the models. I would highly recommend him to anyone looking to buy a new model. Bob kazaros.
Marc in the service department is wonderful. He took great care of me today. He is very polite and helpful. Thank you, Marc.
I have been a loyal consumer of INFINITI vehicles for over 15 years in large part because of Danny. He has always shown me the utmost in care & professionalism. I value him so much as my service manager.
Today was my first visit to Schumacher INFINITI service in quite some time. One of our key fobs was not working and a back up camera. Jennifer advised me upon my arrival that in order to determine what was wrong with the key fob and back up camera it would be a $200 diagnostic fee for each regardless of whether they performed the repair or not, meaing I would be spending $400 and just for any estimate This made no sense to me (I could see how it might make sense to Schumacher $$$$$). I asked Jennifer nicely to waive the diagnostic fee ... Read More Google - Aug 13, 2025
The service department at Infinity of the Palm Beaches is professional, capable and honest. I rarely write reviews, but I sincerely hope others benefit from this rare finding. I happily drive 30 mins plus to their shop, despite having so many other options much closer. This week Jennifer managed my appointment, she was thorough in the research before recommending the plan of action, then she was friendly and accessible during the explanation. This is an approach to treating customers that is consistent in every visit. Clearly, this dealer and shop are looking to make customers stick for a long time. They ... Read More DealerRater - Aug 8, 2025
⭐️⭐️⭐️⭐️⭐️ I had an amazing experience purchasing my 2025 INFINITI Q60 from Andre Samson at the INFINITI dealership located at 3101 Okeechobee Blvd, West Palm Beach, FL. Andre was professional, knowledgeable, and made the entire process smooth from start to finish. He truly listened to what I was looking for and helped me find the perfect vehicle with no pressure. His honesty, patience, and attention to detail made this the best car-buying experience I’ve had. If you’re in the market for a new vehicle, I highly recommend working with Andre Samson!
Alejandro Serrano was amazing and so helpful. Will recommend to anyone hands up. From: Eric and Elizabeth.
Anthony Zabala-Barany Was so great! He handled my whole purchase of my car completely over the phone and delivered it right to my door. His explanation of how everything works was extremely helpful. His friendly personality mad the purchase easy and enjoyable. He even followed up with me after. Everyone at infinity of the Palm Beaches was courteous, friendly, knowledgeable and made the whole sale a pleasure. I highly recommend this dealership. Glad I joined the family!
The INFINITI Dilher gave me excellent service during the time I rented my car. Now that I've decided to buy it, Miss Eilyn Zambrano and financial advisor David Rodriguez helped me with everything I needed to keep the car. I appreciate their very efficient and friendly service.
Made appt. taken on time, excellent speedy service- In and out in no time. quality work