Customer Testimonials
The INFINITI Dilher gave me excellent service during the time I rented my car. Now that I've decided to buy it, Miss Eilyn Zambrano and financial advisor David Rodriguez helped me with everything I needed to keep the car. I appreciate their very efficient and friendly service.
My service adviser (Jennifer U) was extremely professional and very kind. The place did a great job changing the oil and handling a few minor problems with the car and even washed and I believe vacuumed the car. Inside there is a high tech coffee machine that will make you 25 or so different kinds of beverages. My choice for the day was hot chocolate which was great. That along with 100 inch Sony TV made the time go by a little faster. INFINITI of the Palm beachs takes a bit of the boredom out of your inevitable car service....
Alejandro did a great job; he and the team were helpful and efficient.
Great experience. Highly recommend Eilyn!
Eilyn is a heaven sent! Sheās so knowledgeable & kind & patient.. best experience Iāve had leasing a car!
Ask for Danny for your car service needs! He is the best!
Anthony was amazing, we were in and out in not time and my gf got the exact vehicle she wanted, even with the bow!!
This was the perfect experience
Man thanks to Jennifer Uptegraph she has been the best ever everytime my car has an issue she had been like a superwomen to my rescue and I'm forever grateful š for her hardworking dedication
My service rep Jennifer was amazing!
Made appt. taken on time, excellent speedy service- In and out in no time. quality work
Danny Solorzano in the Service Department is absolutely the best. It's rare to find someone so trustworthy and reliable. I've been bringing my QX50 to Danny for years, and thanks to his outstanding service, I'm sticking with INFINITI for my next vehicle too.
Andre Samson was great in helping us with our new purchase of a 2025 QX 50! He was so nice too and stayed until completion. Highly recommend.
I cannot say enough praises for the trust and care that the Service department Ms Alaijah gave us with our car. The engine failed on our 2019 INFINITI and luckily with our extended warranty the engine had to completely taken apart with pieces everywhere. All of that work to disassemble and replace with a new engine along with turbos and all took from Jan 3 to the pickup today May 7!!! She kept us informed the whole time, the dealership had the car in perfect condition for pick up with detailing and some gas too! We will continue to have the car serviced ... Read More Google - May 7, 2025
I want to share with everyone that my experience was absolutely wonderful.
My sales advisor, Eilyn was such a Sweetheart. She took time and patience with me thoughout my buying experience. All my questions and concerns , she resolved them all.
I never felt rushed , and I trusted her , from the beginning to the end.
Whenever I called with questions or concerns, she helped to resolved all my concers and issues. Even after Delivery of my beautiful new car, she has made herself available to help me operate all the gadgets.
I think I will be an INFINITI Customer for life ... Read More Google - May 1, 2025
Alaijah was very professional , she explained with detail everything from start to finish . Thank you Alaijah and INFINITI of the palm beaches for service well done
My experience with Mike Z was spectacular and he was very professional and had amazing customer service would definitely recommend him again!
Danny is very knowledgeable and is dedicated to providing the best service for his clients. Most importantly, he is trustworthy. I know he always has my best interests in mind.
Danny Solarzano consistently takes care of of us and our car over many years of great service! He cares about us and providing excellent customer service! He is the very best at what he does! Thx Danny!
Danny always goes above and beyond . Thank you for great service!
I had an amazing car-buying experience thanks to Christopher Fennell! From start to finish, he made the entire process smooth, stress-free, and actually enjoyable. I never once felt pressured or hassledāhe gave me the space to make my decision at my own pace, and when I was ready, he made the transaction seamless. Christopher was incredibly personable, professional, and fun to work with. He truly went above and beyond to make this the best shopping experience Iāve ever had when purchasing a car. If you're looking for someone who genuinely cares and will make the process easy ... Read More Google - Apr 9, 2025
Eilyn Zambrano provided exceptional customer service, demonstrating a willingness to exceed expectations. Her knowledge of our recent return and subsequent purchase within the same month was highly impressive. David Rodriguez, the finance manager, maintains a fair and honest demeanor. Additionally, they are willing to work with customers to find solutions that meet their needs.
Service tech Jennifer was excellent. Came in for oil change and tire rotation also needed rear brakes and a brake fluid exchange all was done in a timely fashion
My service Advisor was Dale. Dale is very polite, punctual and professional. He is very knowledgeable and goes over everything my car needs which i like. I would recommend Dale to anyone i know. INFINITI should be very happy to have an employee like Dale.
Great experience with salesperson Alejandro Serrano at INFINITI of the Palm Beaches. No high pressure tactics and a straight forward negotiation process - no list of dealer add-ons inflating the price of the vehicle.
Schumacher INFINITI staff is knowledgeable. They have accommodating hours. They get the job done the first time. I was pleased with my latest experience. It did take a bit longer than expected but in fairness, my service was a bit out of the ordinary and the rep explained the delay at check out. Alaijah Jones was great!
Everything went well and I finished on time. The car wash was out of commission.
Exceptional Customer Service
Geat experience throughout the entire process. Fourth INFINITI with various INFINITI Dealerships. Schumacher INFINITI West Palm is the way to go by far.
Andre is the man !! He was so patient with me and I'm very happy with my buying my q50 from him
I called to inquire about my car battery. The lady who arranged my appointment was nice and accommodating. I was directed to see Marc, he was very helpful and professional. I indeed plan to return to this dealership for future services. Thank you
I highly recommend Infinity of the palm beaches specially the VIP Consierge Eylin to anyone looking for a reliable and trustworthy car dealership and saleswoman. I will definitely be returning to this dealership for my future car purchases, "If you're looking for a car and want a salesperson who truly cares about your experience, look no further than Eylin zambrano , I have got my last 3 cars from her and she is always very sweet with her beautiful smile and charisma. She is just the best š
Iāve taken my Q50 to INFINITI of the Palm Beaches for preventative maintenance a few times and appreciate the exceptional customer service that Danny has given me. Danny keeps you aware of car status, repairs and recommendations throughout your service. The process of setting up your appointment to checkout is seamless and easily accessible online. My car even comes back cleaner than when itās dropped off. Service location is strongly endorsed and recommended.
Just wanted to take a few seconds to leave a review. Danny and Jennifer have helped me greatly. I have serviced my q50 at this INFINITI dealer for a couple of years with them and it has always being a great experience. They are always there to help and are very communicative. Appreciate everything they have done for me! I 100% encourage everybody to go there and service your vehicle with them. Thank you.
I recently had the pleasure of working with Chris Fennell on the purchase of my new car, and I couldn't be happier with the experience. Chris did an amazing job from start to finish, providing detailed information about the car and addressing all my questions with patience and expertise. He is truly a great person, always going the extra mile to ensure I was comfortable and confident in my decision. If you're in the market for a new car, I highly recommend working with Chris Fennell. His dedication and professionalism are unmatched!
Chris Fennell is the absolute best. Great experience. He made it enjoyable.
Recently purchased a certified preowned Q50 from here. Staff was professional and accommodating, especially Eilyn who went above and beyond to make sure everything went smoothly.
We stopped by on a Saturday to take a look at their used car inventory. Long story short we walked away with a car. Staff is superb in all aspects. We never felt pressured during the whole transaction. Shaq Williams in sales and Ariel Suarez in finance really made the difference. They made sure to work around our needs and answered every question we had. Our experience was so positive that we came back on Sunday with a family member and they also bought a car. We recommend INFINITI of the Palm Beaches to anyone looking for a new or ... Read More Google - Feb 27, 2025
Danny in the service department along with Aaron have consistently preformed fabulous service in a timely manner I have issues with the dealership and wont buy another car from any Schumacher. But I would deal with Danny and Aaron with out hesitation
Shakir Williams is by far the best car salesman I have dealt with, and I have bought several cars. I was looking for a car for my son.He was accommodating, knowledgeable, professional, and made you feel that he will be the one offering you the best deal, ensuring 100% customer satisfaction. He even coordinated and drove to Delray for a car for my sister in law. He introduced us to Ariel Suarez in Financing that sealed the experience with amped knowledge of guarantees and maintenance programs, who showed our son a great 1st auto buying experience. Thank you Shak and ... Read More Google - Feb 26, 2025
Once again I had a very good experience in leasing another car from Schumacher INFINITI. Thank you to their entire staff.
This is my second INFINITI and I am sure I will have many more. The customer service and care are impeccable and they go above and beyond to make it a pleasant experience!
Had the BEST experience. Christopher Fennell is the greatest. He made the entire process fun and easy. Love my new car. Thank you Chris!!
Iāve been a customer for a decade, Danny has been an exceptional Customer service personnel. Heās is so knowledgeable and very honest and thorough with every detail of my infinity Q-50. I feel confidant with the service and with the service mechanics. So very grateful that they make sure my car is serviced and safe.
Danny is simply the best! His knowledge and expertise are unmatched, but what truly sets him apart is how much he genuinely cares. His passion for his work is rare and makes all the difference. No matter where he is, I would trust him with my car every time!
I have been with Infinity Palm Beach for over 10 years. Danny has always provided the best customer service because he really cares. Thank you Danny
I would recommend, as a customer service benefit, that the phone personal be instructed to tell customers about changes as, 3% charge for using a credit card. Be respectful!
Jennifer is great to work with.
We canāt say enough about the expertise and professionalism of Chris Fennell and Sales Manager Samantha Cole. We went looking for a vehicle that included options that they did not have on their property, nor was it anywhere locally. We never felt pressure to accept what they did have on hand. They ultimately found and delivered the vehicle. Very pleased with Chrisā approach to his customers. We would definitely recommend using INFINITI of the Palm Beaches.
I usually hate shopping for a car. This is the first time I've had a pleasant experience. Eilyn Zambrano not only made this experience pleasurable, but actually fun. I drove out in a 2025 QX60 after having the best car buying experience in over 30 years. If you are in the market to purchase a vehicle, I HIGHLY recommend you pay Eilyn a visit at Infinity of the Palm Beaches.
Danny is THE best. He is knowledgeable and more importantly, he really cares. Danny is a reason to live in Florida - guys like him are hard to find. I would take my car to him at any dealership anywhere anytime.
Absolutely the best!!!!! I am so well taken care of for the past 10years!!!! Danny has always taken the best care of my car!!! My car continues to be reliable and I always feel safe in it! I cannot express how grateful I am for Danny!
The best decision I made was buying and maintaining my car from day one with INFINITI of the palm beaches!!!! I have not and will
Not go anywhere else to have my car serviced. Not even for an oil change! Only place I take my vehicle to is Danny at INFINITI of palm beaches. ... Read More DealerRater - Jan 15, 2025
Had to schedule to bring in my 2016 INFINITI Q50 red sport in for a Serpentine belt and pulley change on 1/14/25. My service rep Bryan was awesome, quick and very efficient! He had me in and out of there inside of an hour and on my way!! Dave the head service tech is amazing as well! Super friendly guy that talked to me about my car for a while and advised me on the best parts for the job! Great experience!
Service advisor explained things well. Parts and labor prices were reasonable. Lounge was very nice to wait in with a quality coffee machine. Was done in 1hour
My service writer is the best. Danny is the best INFINITI has. Ask for him by name.
on the turnpike, i had a blow-out on Xmas eve. my car was towed to INFINITI, where Tamika and Marc Conte stayed until after closing for the holiday, to meet me and receive my car, rather than have me deposit it into the key drop-off box. i called them several times from tow truck on a private number they had provided. long story short, Tamika and Marc are WINNERS. They understand that a company, not only should develop a culture, but that the culture is nothing without employees who REPRESENT and REFLECT that culture.
On one of the busiest days ... Read More Google - Jan 10, 2025
My service representative, Danny Solorzano, makes any service experience easy and efficient. He takes the time to listen and personally makes sure the work that is required is completed. I have all of the service needed for my vehicle done at Schumacher Infinity with Danny. I am always met with professionalism and efficiency and I wouldnāt go anywhere else for service. It is a relief to know I have someone I can trust to handle all of the service for my vehicle.
Marc in the service department at INFINITI provided excellent customer service. Thank you Marc!
It was a pleasure!!
Danny Solorzano was amazing to work with, very attentive to detail and aims to please. I have never had an automobile service person as good as him. Schumacher INFINITI should make sure that he stays at your location forever.
Excellent experience. Shakir Williams was amazing from start to finish! He was very knowledgeable about the car I was interested in and made sure I knew all of my options. He was not pushy at all when I told him I had other cars to look at and needed to think about it. Very fair when it came to making a deal and I knew he wanted to make sure I was 100% satisfied. No other dealership compared to the service I had here. Definitely recommend.
Shakir Williams, Ariel Suarez and Dion Sanchez made this the best car leasing experience ever. Friendly, knowledgeable and trustworthy people who I enjoyed working with. Thank you all for your help and guidance during this process.
Great Experience and got an amazing deal! The process was fast and seamless. Definitely recommend!
Great experience, Eric made it easy to find the car we were looking for and we got a good deal .
Andre was amazing ! He was very helpful in finding my new car and I love my new car so much !
The entire purchase process from beginning to evd (even BEFORE we visited the dealership) was above and beyond AMAZING!! I cannot compliment my sales Rep Eilyn enough!!!! Every company should have a Sales Rep like Elaiyn. INFINITI is certainly very lucky to have Eilyn on their sales team!!! She goes above and beyond any imaginable expectations!!!!
Danny, Is the best hands down! Always stays on top of everything and is a pleasure to work with. The service industry could use more professional like him. Thanks again.
Pretty fast and efficient diagnosis of issue and repair. And a lot of good communication during the day from Jennifer and the rest of the team.
Marc was very helpful and friendly service manager
I had a very positive experience at INFINITI of the PB. Brian was very professional and the service was quick and efficient!